Rohmawati DL. Analisis Proses Penanganan Keluhan Pelanggan Menggunakan Pendekatan Sistem di Rumah Sakit TK.IV Madiun. JPKM [Internet]. 2021 Jun. 24 [cited 2025 Jul. 4];2(1):9-14. Available from: https://jurnal.stikes-bhm.ac.id/index.php/jpkm/article/view/203