ROHMAWATI, Dhian Luluh. Analisis Proses Penanganan Keluhan Pelanggan Menggunakan Pendekatan Sistem di Rumah Sakit TK.IV Madiun. JPKM: Jurnal Profesi Kesehatan Masyarakat, [S. l.], v. 2, n. 1, p. 9–14, 2021. DOI: 10.47575/jpkm.v2i1.203. Disponível em: https://jurnal.stikes-bhm.ac.id/index.php/jpkm/article/view/203. Acesso em: 5 feb. 2025.